AISA Guidelines

Complete guide to maximize your AI chatbot performance

AISA User Guidelines

Follow these best practices to get the most out of your AI Service Agent

Quick Start Guide

1. Account Setup

Start your AI chatbot journey in just a few clicks:

  • Visit wa.ai-serviceagent.com
  • Click "Login with Google" for quick authentication
  • Enter your website URL for AI training
  • Wait 2-3 minutes for AI to analyze your content
💡 Tip: Make sure your website has clear product/service descriptions for better AI training.

2. WhatsApp Business Setup

Connect your WhatsApp Business account:

  • Download WhatsApp Business app
  • Verify your business phone number
  • Connect to AISA platform through provided instructions
  • Test the connection with sample messages
⚠️ Important: Use a dedicated business phone number, not your personal WhatsApp.

3. Initial Testing

Test your AI chatbot before going live:

  • Send test messages to your business WhatsApp
  • Ask about your products/services
  • Test common customer inquiries
  • Verify contact information and business hours

Best Practices

Website Optimization
  • Keep website content updated
  • Include clear pricing information
  • Add detailed product descriptions
  • Include contact information
  • Add FAQ section
Conversation Flow
  • Start with friendly greetings
  • Ask qualifying questions
  • Provide relevant information
  • Offer human handover when needed
  • End with clear next steps

Content Guidelines

Website Content Requirements

Ensure your website has these essential elements for optimal AI training:

About Us

Clear company description, mission, and values

Products/Services

Detailed descriptions, features, and benefits

Pricing

Clear pricing structure and packages

Contact Info

Phone, email, address, business hours

FAQ

Common questions and detailed answers

Testimonials

Customer reviews and success stories

Performance Optimization

Response Quality Tips

✅ Do's
  • Regularly update website content
  • Monitor chatbot conversations
  • Provide feedback on AI responses
  • Add new FAQ based on common questions
  • Use clear, simple language
❌ Don'ts
  • Don't use technical jargon unnecessarily
  • Don't have outdated information
  • Don't ignore customer feedback
  • Don't overcomplicate responses
  • Don't forget to test regularly

WhatsApp Integration Guidelines

WhatsApp Business Policy Compliance

Follow these rules to maintain your WhatsApp Business account:

Message Templates
  • Use approved message templates for initial outreach
  • Keep conversations relevant to your business
  • Respond to customer messages within 24 hours
  • Don't send unsolicited promotional messages
Prohibited Content
  • No spam or unsolicited messages
  • No adult content or gambling
  • No misleading information
  • No harassment or abusive language

Troubleshooting

  • Check if your website content is up-to-date
  • Ensure clear product/service descriptions
  • Add more detailed FAQ section
  • Contact support for AI retraining

  • Verify WhatsApp Business account is active
  • Check phone number verification
  • Ensure stable internet connection
  • Restart WhatsApp Business app
  • Contact support if issues persist

  • Review and improve initial greeting messages
  • Add more engaging conversation starters
  • Include clear call-to-action in responses
  • Optimize response timing
  • Analyze customer feedback for improvements

Getting Support

Email Support

Get help via email for detailed technical issues

Email Support
WhatsApp Support

Quick help via WhatsApp for urgent issues

WhatsApp Us
Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (MYT)
Response time: Within 24 hours

Updates & Changelog

v2.1.0 August 2025
  • Enhanced AI response accuracy
  • Improved WhatsApp integration
  • Added multi-language support
  • Better customer analytics
v2.0.0 July 2025
  • Major UI/UX improvements
  • Real-time conversation monitoring
  • Advanced customization options
  • Performance optimizations

Address

Kuala Lumpur, Malaysia

+60 11-1234 5678

support@ai-serviceagent.com

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