Privacy Policy
Last updated: September 19, 2025
Introduction
At AI Service Agent (AISA), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.
By using AISA, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Personal Information
We may collect the following personal information:
- Account Information: Name, email address, phone number, and business details when you register
- Website Data: URLs and content from websites you provide for AI training
- Communication Data: Messages sent through our chatbot platform
- Usage Data: How you interact with our platform and services
2. Technical Information
We automatically collect certain technical information:
- IP address and location information
- Browser type and version
- Device information
- Usage patterns and preferences
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide and maintain our AI chatbot services
- AI Training: To train and improve our AI models for better responses
- Customer Support: To respond to your inquiries and provide technical support
- Platform Improvement: To analyze usage patterns and enhance our services
- Communication: To send important updates, newsletters, and marketing communications
- Legal Compliance: To comply with legal obligations and protect our rights
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
1. Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform:
- Cloud hosting providers (for data storage and processing)
- AI service providers (for natural language processing)
- Email service providers (for communication)
- Analytics providers (for usage analysis)
2. Legal Requirements
We may disclose your information if required by law or in response to:
- Legal subpoenas or court orders
- Government requests
- Investigations of illegal activities
- Protection of our rights and safety
Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
All data transmission is encrypted using SSL/TLS protocols
Secure Storage
Data is stored in secure, access-controlled environments
Access Control
Strict access controls and regular security audits
Regular Updates
Continuous monitoring and security updates
AI Data Usage
Our AI chatbot platform uses advanced machine learning models to provide intelligent responses:
How AI Processes Your Data
- Training Data: Website content you provide is used to train AI models for better responses
- Conversation Context: Chat history is temporarily stored to maintain conversation flow
- Continuous Learning: AI models are continuously improved based on usage patterns
- Data Anonymization: Personal information is anonymized before AI processing
AI Ethics Commitment
We are committed to ethical AI usage and ensure that our AI systems:
- Respect user privacy and data rights
- Provide accurate and helpful responses
- Avoid biased or discriminatory outputs
- Maintain transparency in AI decision-making
Your Rights
You have the following rights regarding your personal information:
Access
Request access to your personal data we hold
Rectification
Request correction of inaccurate data
Erasure
Request deletion of your personal data
Restriction
Request limitation of data processing
Cookies Policy
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand user behavior
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Displaying a prominent notice on our platform
Your continued use of AISA after any changes constitutes acceptance of the updated policy.